PULLUP ENTERTAINMENT - Permanent Contract - IT SUPPORT TECHNICIAN (M/F/NB)

At PulluP Entertainment, our goal is to offer unique gaming experiences to players worldwide.

Our editorial line stands out with innovative concepts, alternative gameplays, and original universes that transcend the boundaries of video games.

With over 20 years of experience and success, we put our passion and creativity at the service of gaming and unforgettable stories. For the pleasure of all.

Within the IT team, you are a key player in the smooth running of the company. As a true daily partner, you support employees and ensure they have the tools, equipment, and services necessary to work in the best conditions.

As the first point of contact for users, you play an essential role in the continuity of the group's activities. With your service-oriented mindset, responsiveness, and technical expertise, you directly contribute to the efficiency of the teams creating the games of tomorrow.

Your missions:

User support & incident management

• Handle requests and incidents via the ticketing tool, ensuring effective and prioritized processing according to business needs.

• Diagnose and resolve incidents remotely or on-site.

• Ensure rigorous follow-up of requests until their complete resolution.

• Escalate complex incidents to specialized teams when necessary.

• Provide quality support to all employees, including VIP populations.

Equipment and software management

• Prepare, configure, and deploy workstations, peripherals, and software.

• Participate in the layout and equipment of workspaces.

• Ensure the application of updates and security patches to maintain a reliable and secure environment.

• Manage the lifecycle of IT equipment and monitor stocks.

• Handle situations related to loss, theft, or return of company equipment.

Administration and continuous improvement

• Administer user accounts in Active Directory and Microsoft 365 throughout their lifecycle.

• Manage access rights to resources and collaborative spaces.

• Write and update technical documentation as well as user guides.

• Raise awareness among employees about good IT security practices.

• Participate in the continuous improvement of services and user experience.

What we expect from you:

• You have a high school diploma or equivalent and demonstrate a solid first experience (2 to 4 years) in IT support or helpdesk.

• You have a very good command of French (minimum level C1) and are comfortable with technical English (minimum level B1).

Technical skills:

You are comfortable with the following environments:

• Windows environments: you can install, configure, and troubleshoot workstations under Windows 10 and Windows 11.

• Computer hardware: you can identify hardware failures and intervene to replace components if necessary.

• Microsoft 365: you support users on a daily basis (Word, Excel, PowerPoint, Teams, OneDrive) and perform common administrative tasks (account creation, license management, etc.).

• Messaging: you can resolve issues related to Outlook (profiles, archiving, shared calendars, synchronization).

• Active Directory / Microsoft Enterprise ID (Azure AD): you manage user accounts, groups, and password resets.

• Networks: you understand the basics (TCP/IP, DNS, DHCP) and can diagnose connection problems (Wi-Fi, VPN).

• Video conferencing systems: you are comfortable with configuring and supporting meeting room equipment.

What they say about you:

Beyond your technical skills, it's also your personality that will make the difference:

• Pedagogy and patience: you enjoy helping and can explain technical subjects simply, regardless of your interlocutor's level.

• Stress management: you remain calm and efficient, even when requests are continuous or in case of critical incidents.

• Organization and rigor: you follow procedures, document your interventions, and ensure serious follow-up of tickets.

• Service-oriented: you are attentive, caring, and strive to offer the best possible experience to users.

What we offer:

• A structured and respectful working environment where autonomy is valued;

• A culture of excellence supported by an internal program of regular training (technical, managerial, certifications), tailored to the needs of each employee;

• Recognition and appreciation of work through our annual professional interviews, opening up real prospects for development and internal mobility within the Group;

• A flexible framework with two days of telecommuting per week to encourage work-life balance;

• Modern work tools facilitating collaboration and daily efficiency;

• Regular moments of sharing and conviviality (breakfasts, evenings, seminars) strengthening team cohesion;

• A dynamic atmosphere with various activities (language club, game nights, sports, creative workshops).

Additional information

• Location: Paris 19th

• Metro line 7 – Corentin Cariou / RER E – Rosa Parks

• Telecommuting: 2 days per week

• Profit-sharing agreement

• Position to be filled immediately

In accordance with the provisions of the Labor Code regarding non-discrimination, especially concerning disabilities, all applications are considered on equal footing.

The company is committed to ensuring equal treatment throughout the recruitment process.