PULLUP ENTERTAINMENT - APPRENTICESHIP - IT SUPPORT TECHNICIEN (F/M/NB)

At PulluP Entertainment, our goal is to offer gamers worldwide unique experiences.

Our editorial line stands out with innovative concepts, alternative gameplays, and original universes that transcend the boundaries of video games.

With over 20 years of experience and success, we put our passion and creativity at the service of gaming and unforgettable stories. For everyone's enjoyment.

Within the IT department, you will play a key role in the daily support of employees and in the smooth running of the group's IT environment. You will evolve in a dynamic and international environment, at the heart of the video game industry.

Under the supervision of the Lead Tech & Support Manager, you will be the privileged point of contact for users to support them with their technical issues and contribute to ensuring a smooth and efficient daily experience.

Join the IT team of Pullup Entertainment as an IT Support Technician apprentice!

Your missions:

• Manage user requests via the ticketing tool

• Diagnose and resolve incidents remotely or on site

• Ensure follow-up of incidents until resolution

• Participate in the deployment and preparation of workstations

• Install software, updates, and security patches

• Participate in the management of the IT park and hardware stock

• Manage user accounts and access rights via Microsoft 365 and Active Directory

• Write and update user procedures and guides

• Raise awareness among employees about good IT security practices

• Participate in supporting video conferencing equipment and meeting rooms

What we expect :

• Currently pursuing a BTS or a Bachelor's degree in IT, systems and networks, or IT support

• Seeking an apprenticeship contract for one year

• Interest in developing skills in a stimulating and professional environment

• Basic knowledge of Windows 10 & 11 environments

• Familiarity with or keen interest in Microsoft 365 and Active Directory / Azure ID

• Curiosity about basic network issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN)

• Proficiency in Office 365 tools: Outlook, Teams, OneDrive, Word, Excel, and PowerPoint

• Good written and oral communication skills in French

• Additional advantage: Operational technical English

What We Say About You:

• Customer service-oriented with a passion for assisting users

• Patient and able to simplify technical topics

• Organized, meticulous, and capable of handling multiple requests simultaneously

• Remains calm and efficient even in urgent situations

• Curious, proactive, and enjoys teamwork

• Enjoys learning and thriving in dynamic and challenging environments

Why Join Us?

• A passionate and creative environment at the heart of the video game industry

• A supportive and expert IT team

• Concrete and empowering experience

• Various internal activities: gaming, sports, creative workshops, game nights, etc.

• International and collaborative environment

Additional Information:

• Apprenticeship based in Paris 19th arrondissement

• Hybrid mode: 2 days of telecommuting per week

• Transportation coverage and group benefits provided

• Enriching experience in a creative and innovative sector